These Terms of Use for the e-store (hereinafter referred to as “Terms”) are an inseparable part of the goods/service purchase agreement and establish the rights and obligations of the Buyer and Seller, the terms and conditions of product delivery, the order cancellation procedure, and the product return policies, refund policies, and dispute resolution procedures.
Buyer – the person making a purchase on the website www.kronushome.com
Seller – SIA KRONUS, registration number 40003479924, legal address Dauguļu iela 19, Ulbroka, Stopiņu pag., Ropažu nov., LV-2130, Latvia.
Website – www.kronushome.com
Product/Service – foldable wooden garden houses, placements, and other horticultural products.
1. Subject of the Contract.
1.1. Upon receipt of the Buyer’s order, the Seller undertakes to manufacture and deliver, while the Buyer, in turn, commits to accept and fully pay for the Seller’s manufactured products, hereinafter referred to as “Goods,” within the specified timeframe without delay.
1.2. Goods – are a set of components for garden houses, whose finished appearance, configuration, and technical specification are displayed on the Seller’s Website: www.kronushome.com. The Goods are sold in a disassembled form.
1.3. Goods are manufactured according to the specifications indicated on the Seller’s Website www.kronushome.com, and the Buyer’s order is sufficient proof that the Buyer has familiarized themselves with the product’s configuration, material, and technical specifications.
1.4. The Buyer places an order on the Seller’s Website www.kronushome.com according to the site’s rules, or to the seller’s email, specifying product identification data as indicated on the Website. The placement of the order is confirmed by the payment for the Goods. The acceptance and acknowledgment of the order occur by sending a corresponding message to the Buyer’s specified email. The fact of email dispatch (Seller’s computer notification that the email has been sent) is sufficient proof that the Seller has informed the Buyer about the acceptance and acknowledgment of the order.
1.5. The delivery time of the products is separately agreed upon by the parties, in accordance with the terms of this Agreement.
2. Buyer’s rights and obligations
2.1. The Buyer must place orders for the Goods in accordance with the offers available on the Seller’s Website, unless otherwise agreed upon separately by the parties.
2.2. The Buyer is obligated to accept the ordered Goods. The Buyer has the right to use the right of withdrawal as specified in the relevant legislative acts, i.e., within 14 days from the day of receiving the Goods, but no later than the moment the assembly of the Goods begins. When exercising the right of withdrawal, the Buyer must ensure that the Goods are in complete configuration, technically and hygienically in good condition, and clean. Also, the Buyer must bear the cost of loading and transporting the Goods to the location specified by the Seller. The Seller has the right to refuse to accept the returned Goods and not to refund the full amount if they are not in complete configuration.
2.3. Upon receiving the notification from the Seller that the Goods are ready for delivery, the Buyer must coordinate the delivery time and place. The Buyer is informed that the Seller has the right to withhold delivery of the goods until their value, along with delivery and installation costs (if the parties have agreed that these activities or any of these activities will be performed by the Seller for an additional fee), is paid. The sent email is sufficient proof that the Seller has informed the Buyer about the manufacture of the Goods and their readiness to be issued to the Buyer.
2.4. The Buyer is obligated to pay for the Goods in full according to the terms of this Agreement.
2.5. Before the end of the withdrawal rights period, i.e., within 14 days from the day of receiving the Goods, but no later than the moment the assembly of the Goods begins, the Buyer must inform the Seller of the decision to withdraw from the Agreement by submitting a notification of exercising the withdrawal rights, sending it along with the Withdrawal Form to the Seller’s email.
3. Seller’s rights and obligations
3.1. The Seller must manufacture the Goods according to the order and deliver them to the Buyer.
4. Registration
4.1. To use the services of the Website and to purchase the goods offered there, it is not mandatory for the Buyer to register. However, for a fuller shopping experience, we encourage the Buyer to register by creating their personal account on the Website (in the “Register” section).
4.2. Before registering, the Buyer must familiarize themselves with KRONUS SIA’s Privacy Policy (link). Once the Buyer has registered in the Store, it is considered that they have acquainted themselves with the Privacy Policy and agree to it. KRONUS SIA’s Privacy Policy applies to personal data processed within the framework of this Agreement. The Buyer is obliged to update their profile regarding any significant changes in personal data: surname, address, email, phone number, etc. The Buyer is fully responsible for any consequences resulting from not updating these changes (for example, delivering goods to the wrong person).
4.3. The Buyer registers by filling out the registration form and indicating the required data therein (“Registration Data”). The Buyer is responsible for the accuracy of the Registration Data, its non-disclosure to third parties, and/or updating it. Registered Buyers may provide additional information about themselves in the appropriate sections at their discretion. By providing this information, the Buyer grants the Seller, as the personal data controller, the right to collect, store, systematize, and use all the information and data that the Buyer has provided directly or indirectly using the Website services.
4.4. The Buyer is responsible for any actions they perform on the Website and for not disclosing their access data to third parties. If a third party uses the services provided by the Website using the Buyer’s access data, the Seller will consider this person as the Buyer. If the Buyer loses their access data, they must immediately inform the Seller by phone or email, as indicated on the Website in the “Contacts” section. If there is a risk that the access data has become available to a third party, it is the Buyer’s duty to immediately change their profile access data or delete the profile.
4.5. The personal data provided by the Buyer will be processed in accordance with the laws of the Republic of Latvia, which regulate the processing and protection of personal data. In processing and storing the Buyer’s personal data, the Seller will use organizational and technical measures that ensure the protection of personal data from accidental disclosure, alteration, or any other unlawful processing.
4.6. The Buyer’s personal data will be used to identify the Buyer and the recipient of the Goods, in the sale and delivery of Goods, in issuing accounting documents, refunding overpaid amounts and money for goods returned by the Buyer, providing warranty service for the Goods, managing debt obligations, and performing other obligations arising from the Agreement, as well as providing the Buyer with the opportunity to use other online store services. The Buyer’s personal data may be processed for direct marketing purposes, only with the Buyer’s consent.
4.7. When registering, the Buyer may indicate whether they wish to receive notifications or other offers useful to the Buyer from the Seller or its partners, thereby agreeing that such notifications or offers may be sent to the Buyer. If the Buyer does not wish to receive them and has confirmed accordingly, the Seller will not send the Buyer promotional and informational messages, except those necessary to fulfill the Buyer’s order.
4.8. The Buyer’s personal data provided will only be used by the Seller and its partners with whom the Seller cooperates in administering the Website, delivering goods, and other services related to the execution of the Buyer’s order. The Seller confirms that it will not disclose the Buyer’s personal data to other third parties, except as required by the laws of the Republic of Latvia.
4.9. The Buyer’s personal data will be stored no longer than necessary for the purposes of data processing and the period of data storage required by law, or as long as necessary to protect the legitimate interests of the company – ensuring the statute of limitations rights for the Seller’s claims.
4.10. The Buyer’s profile created and the data entered and processed therein will be stored no longer than 10 years from the last purchase in the online store or until a request to delete the profile is received from the person or the person deletes their profile themselves.
5. Ordering Goods
5.1. To purchase goods, the Buyer places an order on the Website by filling out the electronic order form (basket) and then submitting it to the Seller (Buy button).
5.2. By placing an order, the Buyer confirms that they have chosen to purchase a specific item in accordance with the rules stated in this Agreement.
5.3. Upon concluding the contract, the Buyer commits to pay the price of the goods and to accept the goods ordered on the Website.
5.4. When placing an order, it is necessary to provide the Buyer’s first name, last name, telephone number, and email address, as well as the recipient’s address for the Goods. We collect such data as your name, last name, email address, telephone number, and other information necessary for processing your order and issuing invoices. The legal basis for processing your name, last name, email address, and telephone number for such a purpose is the performance of the contract.
5.5. By placing an order for Goods on the Website, the Buyer or their authorized person – the User – fully confirms that they have acquainted themselves with the specifications of the Goods included in the Order, and confirms their suitability for the Buyer’s needs. The Seller is not responsible for the delivered Goods not meeting the Buyer’s needs or their incompatibility with any Goods already in use by the Buyer.
5.6. The moment a User creates an Order on the Website and sends it to the Seller, it becomes binding for the Buyer. The Website sends the User an email (Purchase Confirmation Email) providing information about the placed Order. After the order is paid for, the Buyer is not entitled to cancel or change the Order without a separate agreement with the Seller.
6. Risk of accidental damage or destruction of Goods.
6.1. All risk of accidental damage or destruction of the Goods transfers to the Buyer from the moment of acceptance of the Goods. Acceptance of the Goods is formalized by signing the goods dispatch note – invoice or acceptance-delivery act. After the signing of the goods dispatch note – invoice, the risk of accidental damage or destruction of the goods transfers to the Buyer.
7. Delivery and Acceptance of Goods
7.1. The Seller delivers the goods, and based on the goods dispatch note – invoice, hands over the Goods, while the Buyer accepts the Goods at the location specified by the Buyer at the time of placing the order.
7.2. The costs associated with the delivery and installation of the Goods are covered by the Buyer. In certain cases, the parties may agree on a different location for the acceptance and handover of the Goods and the method of payment for delivery.
7.3. The delivery time for the order to the address specified by the Buyer is from 2 (two) to 15 (fifteen) working days after the purchase is made. This period excludes cases where the required goods are not in the Seller’s inventory and the Seller has informed the Buyer about this. Delivery may be delayed in case of unforeseen circumstances that the Seller cannot influence. In such a case, the Seller undertakes to promptly contact the Buyer and agree on new delivery terms.
7.4. Delivery and unloading of the Goods are performed by oversized shipment couriers using freight transport (truck with a lift or manipulator, depending on the size of the goods) to the delivery address specified by the Buyer in the order.
7.5. If the Goods are accepted by a third party who is not the Buyer, the Buyer is required to inform the Seller of the personal data of the person accepting the Goods.
7.6. The Buyer or a third party designated by the Buyer accepts the Goods in the presence of the Seller’s authorized representative at the location specified by the Buyer for unloading the Goods.
7.7. Upon acceptance of the Goods, the Buyer or the third party designated by the Buyer must show a valid identification document to properly identify the recipient. If the Buyer themselves cannot accept the Goods, but the Goods are delivered to the address specified by the Buyer, the Buyer has no right to claim against the Seller for delivering the Goods to the wrong person.
7.8. The Buyer must ensure that conditions are such that the freight vehicle can reach the desired unloading point, otherwise the cargo cannot be delivered.
7.9. The courier ensures the unloading of the Goods from the freight vehicle but does not transport the Goods to the installation site desired by the Buyer.
7.10. The Buyer commits to ensure the possibility to unload the goods and release the Seller’s transport no later than 3 (three) hours after the arrival of the Seller’s transport at the delivery site. The Seller commits to adhere to the delivery times specified in the order.
7.11. Deliveries are provided to the specified address on business days from 8:00 AM to 6:00 PM. The Buyer or the third party designated by the Buyer must be available at the specified address during this time.
7.12. Upon acceptance of the Goods, the Buyer or the third party designated by the Buyer must check the quantity, quality, completeness, labeling (if any), and other conformity of the Goods to the order at the time of unloading.
7.13. In the event that defects in quality or completeness, shortages, packaging or product damage, or other non-conformities are discovered at the time of unloading the Goods, the Buyer or the third party designated by the Buyer has the right not to accept the shipment. In such a case, the representative of the courier service organization, together with the Buyer or the third party designated by the Buyer, fills out a special shipment inspection act, which is submitted by the representative of the courier service organization, indicating the detected damages, as well as a Goods return act.
7.14. If the Buyer or the third party designated by the Buyer points out damage to the external packaging, the courier, in the presence of the Buyer or the third party designated by the Buyer, at the time of detecting the damage, must assess the damage to the delivered Goods and prepare a damage act, and also check whether the contents of the shipment are also damaged. The information obtained must be noted in the damage act.
7.15. When the Buyer or the third party designated by the Buyer accepts the shipment and signs on the data collection device or on paper delivery confirmation without comments, it is accepted that the Goods have been delivered in an undamaged shipment packaging, and additional services, indicated in the data collection device or on the paper delivery confirmation, have been properly provided unless otherwise indicated.
8. Amount of the Agreement and Payment Terms
8.1. The price of the Goods is set for each individual item and is listed on the Seller’s Website.
8.2. The costs of delivery of the Goods are not included in the price listed for the Goods. To determine the exact delivery costs, place all the Goods in the virtual basket and proceed to “Cart”. When choosing the delivery location, the system will provide the exact delivery costs. If the order includes multiple Goods, the delivery of each item is calculated separately.
8.3. Payment for the order can be made by the Buyer in the following ways:
8.3.1. By transfer to the Seller’s bank account, specifying the order number;
8.3.2. By bank payment card;
8.3.3. By online banking payment;
8.3.4. On credit, using the Klix Pay Later service. More information: https://klix.app/lv/klix-free/.
8.4. The Buyer must make the payment to the Seller within 3 (three) working days. The Seller is not obliged to deliver the Goods until full payment for the order has been made, including delivery and other services.
8.5. All payments made by the Buyer under this contract are considered received after they are credited to the Seller’s bank account.
9. Return of Purchase
9.1. The exchange, return, and repair of Goods are carried out in accordance with the Consumer Rights Protection Law of the Republic of Latvia and the regulations set by the Cabinet of Ministers of the Republic of Latvia No. 255 “On Distance Contracts”.
9.2. The Buyer has the right to withdraw from the purchased Goods within 14 days of receiving them, but no later than before the start of the assembly of the Goods, by sending a withdrawal letter to the Seller at sales@kronushome.com.
The withdrawal form can be downloaded here.
9.3. It is the Buyer’s duty to send the Goods back to the Seller within 5 working days after submitting the withdrawal form. All costs associated with sending the Goods back to the Seller are covered by the Buyer. The returned Goods must be delivered to the address: Dauguļu iela 19, Ulbroka, Stopiņu pag., Ropažu nov., LV-2130, Latvia, and they must be in complete configuration and original packaging.
9.4. The refund will be made using the same payment method that the Buyer used for the transaction. The Seller returns the amount paid for the Goods within 14 working days from the moment of return of the Goods, provided that the Goods have maintained their external appearance, consumer properties, original packaging, and labeling, and have not been used, damaged, or lost their appearance.
9.5. The Seller reserves the right not to refund the full price of the Goods and services until the Buyer has returned the Goods or submitted documents proving the dispatch of the Goods.
9.6. The Seller reserves the right to refuse the Buyer the right to withdraw or to charge a compensation fee if the Goods are damaged, misused, or if the instructions have not been followed, if the original packaging of the Goods is lost, or if its packaging is significantly damaged after receiving the Goods.
10. Warranty
10.1. The Seller guarantees timely manufacture and delivery of the Goods as well as compliance with the order and the specifications agreed upon.
10.2. The Buyer guarantees acceptance of the Goods within the timeframe and location specified in this Agreement, and the full payment of the Goods according to the terms of this Agreement.
10.3. A warranty period of 24 months (if the Buyer is a physical person) from the delivery date, evidenced by a transport document signed between the parties, is granted for the Goods.
10.4. During the warranty period, upon receiving and accepting a claim from the Buyer, documented by signing a Damage Act or otherwise, the Seller undertakes to replace the specific non-quality component. If it is possible to repair the component on site, the warranty applies to the repair of that specific component only if the repair has been agreed upon with the Seller before it is conducted.
10.5. Repairs and replacement of components do not extend the warranty period.
10.6. The warranty applies only to components that have a manufacturing defect. The warranty in no case covers the replacement of components, delivery, construction work, etc. The warranty is based on the presumption that the Seller manufactures the Goods, but is not responsible and not competent in their installation (in case the installation was not performed by the Seller), adjustment to the territorial location, delivery, installation, setting up of communications, etc. Accordingly, the Seller does not assume responsibility for incidental expenses or costs incurred by the Buyer or third parties. If the Seller performs the installation of the products, then the Seller is responsible for the quality of their work.
10.7. The warranty does not apply to the following defects:
10.7.1. Characteristics inherent to wood provided by nature;
10.7.2. Results of natural wear and tear;
10.7.3. Damage due to inadequate care or improper treatment, such as products not treated with wood preservatives;
10.7.4. Wood defects, such as knots, which do not affect the functionality of the product;
10.7.5. Components with minor cracks that occurred due to the drying of wood material;
10.7.6. Slightly warped parts that can be installed;
10.7.7. Damages caused by improper use, including damages from exceeding wind and snow loads, natural disasters, or applied force;
10.7.8. Roof and floor boards with some ends not fully planed if those areas will not be visible in the assembled product;
10.7.9. Complaints arising from improper assembly or poorly constructed foundations;
10.7.10. Defects caused by unauthorized modifications such as deformed components, alterations, conversions, excessively tightened details, windows or doors screwed to walls;
10.7.11. Changes in products or components due to natural properties depending on humidity levels, resulting in gaps, warping, or cracks in joints, which do not significantly affect the structural strength of the product.
10.8. The parties have developed general warranty terms, which are provided to end consumers and are binding on the parties with respect to compliance with these warranty terms among themselves.
10.9. If the Buyer extends or modifies the warranty terms for their customers and end consumers, such warranty terms are not binding on the Seller.
10.10. The warranty does not apply if the defect (especially a material defect) has arisen due to improper storage or installation of the Products.
11. Liability for the Goods
11.1. The Buyer understands and accepts that the Seller does not assume and cannot take responsibility for the transportation, operation, and defects, damages, and losses that occur during and as a result of the use of the Goods, including to consumers and any third parties, as well as defects, damages, and losses that occur as a result of the establishment of electrical, water, sewer, and heating installations used in the operation, including to consumers and any third parties.
11.2. In the event that claims or complaints are made against the Seller due to the quality of the Goods or as a result of defects, damages, and losses arising from the assembly and/or use of the Goods, the Buyer undertakes to assume responsibility for such claims and perform all possible actions to resolve the conflict without involving the Seller.
11.3. The Buyer is aware and acknowledges that the Seller’s liability is limited to the quality and quantity of the delivered Goods in accordance with the terms of this Agreement. The Buyer may request delivery of undelivered Goods or replacement of non-quality parts of the Goods, but may not claim compensation for losses (both material and moral) that have arisen or may arise to the Buyer or third parties due to improper installation or use of the Goods. Checking the Goods upon acceptance is the responsibility of the Buyer. If the Buyer or a third party (reseller, consumer, etc.) uses poor-quality services, tools, or materials in installing the Goods, the Seller is not responsible for that.
12. Dispute Resolution and Party Liability
12.1. All disputes that arise between the Client and the Seller, or related to the purchase of Goods, will be attempted to be resolved through mutual negotiation or correspondence with the aim of reaching a mutually beneficial and acceptable solution.
12.2. If disputes cannot be resolved through negotiation or correspondence, the parties will resolve the dispute in the general jurisdiction courts of the Republic of Latvia, observing the legislative acts of the Republic of Latvia.
12.3. Complaints regarding the availability or quality of goods should be submitted electronically by sending an email to info@kronushome.com or in writing by sending to the address Dauguļu iela 19, Ulbroka, Stopiņu pag., Ropažu nov., LV-2130, Latvia. The complaint will be considered within 7 (seven) working days from the day of receipt, with a response sent to the contact address specified in the complaint.
12.4. If the complaint is deemed unfounded and the Buyer does not agree with its recognition as unfounded, the Buyer has the right to use the alternative dispute resolution options specified in the legislative acts.
12.5. Information on out-of-court dispute resolution opportunities and out-of-court dispute resolvers:
– https://www.ptac.gov.lv/lv/stridu-risinasanas-process
– https://www.ptac.gov.lv/lv/arpustiesas-pateretaju-stridu-risinataju-datubaze
13. Term of the Agreement, Procedure for Amendments and Termination
13.1. The contract between the Buyer and the Seller is considered concluded from the moment the Buyer selects the Goods, places them in their shopping cart, specifies the delivery address, and acknowledges the terms by marking “Agree to the e-store usage terms” in the order confirmation window, and is effective until either party announces its termination at least one month in advance.
13.2. The Seller has the right to terminate the Contract and refuse to deliver the Goods if the Buyer delays payment of the Goods or otherwise breaches this contract.
13.3. The Buyer has the right to terminate the Contract and refuse to receive the Goods if the Seller delays the delivery of the Goods without warning, otherwise breaches this Contract, or if the Buyer has justified doubts about the Seller’s ability to fulfill obligations (including information on other unfulfilled obligations, low liquidity, etc.)
13.4. The operation of the Contract may be suspended in the event of national and/or international measures and restrictions.
13.5. The Buyer has the right to file a claim against the Seller for non-conformity of the Goods with the contract terms within two years from the date of purchase of the Goods or receipt of the service. The Buyer must submit the claim application to the Seller within two months from the day they discovered the non-conformity of the goods or service. The date of purchase of the goods is considered the day when the Seller delivered and the Buyer accepted the respective goods.
14. Processing of Personal Data of Natural Persons
14.1. The Parties have the right to process personal data obtained from the other Party, as well as personal data obtained in the execution of the contract, with the aim of ensuring the fulfillment of the obligations specified in the Contract, as well as respecting the legitimate interests of the Parties, observing the requirements specified in the legislative acts for such data processing and protection, including, but not limited to, the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
14.2. Current information on Personal Data Processing and Privacy Policy.
15. Correspondence
15.1. Unless otherwise specified in the Agreement, any notifications, claims, submissions, and any other correspondence sent to the other Party shall be deemed to have been notified in the following manner:
15.2. Correspondence sent by registered mail to the address of the respective Party specified in the last section of the Agreement is considered received on the seventh (7th) day after the day it is handed over to the postal operator.
15.3. Correspondence delivered personally and signed for is considered received on the date the recipient signs the delivery receipt or signs on a copy, duplicate, or another copy of the received document.
15.4. If the terms of the Agreement specifically provide the right for the Parties to send correspondence using email, then an email sent is considered received on the second working day after it has been sent.
15.5. Parties must notify each other of any changes to their addresses, email addresses, telephone numbers, and respective bank accounts at least five (5) working days in advance.
16. Final Provisions
16.1. The Agreement contains the complete agreement between the Parties. The Parties have acquainted themselves with its content and agree to all its points, as evidenced by signing the Agreement.
16.2. The Parties commit not to disclose information that has become known to them in fulfilling their contractual obligations to third parties, otherwise the Party at fault will compensate the other Party for all losses incurred in this regard. This subsection does not apply to cases where one party fails to fulfill its obligations and the other party assigns its claims against the first party.
16.3. The Parties are released from liability under the terms of this Agreement if the performance of the obligations becomes impossible due to force majeure circumstances independent of both Parties. The occurrence of such events must be confirmed by the appropriate state authorities. Furthermore, this clause does not apply to a party that has payment obligations to the other party.
16.4. In all other matters not regulated by the terms of this Agreement, the Parties shall consider the existing legislative acts of the Republic of Latvia.